UC 20 The Future of Unified Communications

How to Choose? Best of Breed vs. Single Solution Elizabeth (Beth) English August 28, 2019 Whether best of breed or single source, an enterprise should consider its needs, regulatory requirements, and other factors before deciding on a UC solution. Unified communications has been gaining traction, with more and more enterprises looking for the ultimate solution to enhance and streamline office communications, as well as help employees gain a bigger and better picture of their workday. The Growing Importance of AIBesides being a hot topic for some time, artificial intelligence (AI) has emerged in recent years as a way to provide personalization, automation, and intelligent capabilities within UC solutions to help both contact centers and employees. Changing Focus: From Products to ServicesLogically, the shift in focus from products to services makes a lot of sense. While we may have a growing list of increasingly innovative technology, stronger devices, and more capabilities, if the end user isn’t utilizing the extras given or realizing benefits then the product is not necessarily better (nor does it grant the proposed value). Making UC Accessible for All Dave Mailer July 03, 2019 Look for solutions from companies like Cisco, Microsoft, and Zoom to serve the needs of all types of users. A Unifying UC PlatformIt’s no doubt there are a variety of UC solutions available (with more to be released), yet the experience itself isn’t unified across different services, devices, or products. Currently, it feels more like an aggregation of channels than true unification. We’re seeing this direction in real life with Avaya expanding its A.I.Connect ecosystem with more partners — such as Knowmail, Verint, and Salesforce — to grant greater possibilities for their users. These include effortless prioritization, smart communications, streamlined interactions, and optimized decision making. RIP: Skype for Business Kevin Kieller July 30, 2019 Microsoft sets retirement plan for Skype for Business Online, foreshadowing death of Server edition, too. So what should we expect from the future of UC? Enhanced ProductivityWhether you’re a business or an individual, it seems improving our productivity is always on our minds. UC holds the potential to help us become more productive, utilizing the areas mentioned above. Simply put, UC provides a better way to handle things. unifiedcommunications_774.png Thanks to the more organized workflows, bigger picture, and collaborative solutions that UC offers, we will be able to get more done with less stress and effort, helping the business and the user in more ways than just hitting targets. As UC analyst Dave Michels covered in a No Jitter post earlier this year, Avaya is one UC provider that’s already making such a transition, and we’re sure to see others putting services in the front row. Thanks to AI, services provided can be much more personalized for each user, as well as the results and directions provided to clients, making automation more effective, processes more flowing, and overall results much better (for users, organizations, and their own end-users). Furthermore, this direction stresses the importance of having a customer-centric strategy, which allows companies to enhance capabilities on their end in order to provide better services to their clients. But we still have a way to go until UC is available in a truly unified form, complementing enterprise employees in and out of the office across products, services, devices, locations, and even state-of-mind. How to Get Rid of Your Fax Machines… Finally Dan Aylward September 11, 2019 Many organizations still rely on faxing to secure and authenticate transmitted documents, but it’s time to move on. This can also provide much more freedom, without having to necessarily choose between Avaya and Cisco, for example, but rather, only the solutions we truly need from each. We can only wait to see further innovations and how they will help us in and out of the office. At the pace and growth of this field, it looks as if UC will grant us a truly unified experience to help us service our customers better, utilize AI better, and increase productivity and results for organizations and their employees.Tags:News & Viewsservicesoffice communicationsUC solutionscollaborative solutionsUnified CommunicationsAI & AutomationCloud CommunicationsFuture of WorkUnified Communications & Collaboration Articles You Might Like Open Source’s Role in UC & Networking on the Rise Sorell Slaymaker July 12, 2019 Exploring the impact of the software revolution that’s quietly empowering more open source networking and communications solutions Let’s look at email for example, which is accessible across Web, desktop, mobile, and even by voice through various digital assistants. Imagine such availability with UC tools; instead of providing an aggregation of channels and services, UC will have one language united across all — and users can simply pick which services (i.e apps/solutions) are needed and useful. See All in Unified Communications » Log in or register to post comments read more

Orders for US durable goods rise 42 per cent in June lifted

Orders for US durable goods rise 4.2 per cent in June, lifted by aircraft and business spending by Christopher S. Rugaber, The Associated Press Posted Jul 25, 2013 8:40 am MDT AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to RedditRedditShare to 電子郵件Email WASHINGTON – Orders for long-lasting U.S. factory goods rose in June, bolstered by a surge in aircraft demand and more business spending. The increase suggests companies are more confident in the economy and could boost economic growth in the second half of the year.The Commerce Department said Thursday that orders for durable goods increased 4.2 per cent last month. That followed a 5.2 per cent gain in May, which was revised higher.Most of the gain occurred because aircraft orders, which are volatile month to month, jumped 31.4 per cent. Boeing said it received orders for 287 planes in June, up from 232 in May. Excluding autos and airplanes, orders were unchanged.Orders that signal planned business investment, which exclude volatile transportation and defence orders, increased in June for the fourth straight month. The 0.7 per cent gain last month was buoyed by more machinery demand. And orders in May were much stronger than previously reported.Even with the gain, business investment is not likely to help economic growth in the April-June quarter, economists said. That’s because the government measures shipments, rather than orders, when calculating business investments’ contribution to growth. Shipments fell in June. But the increase in orders this spring suggests shipments will rise in the July-September quarter and add to growth.Jonathan Basile, an economist at Credit Suisse, said rising orders are a “recipe for a speed up in manufacturing and business investment” in the third quarter.Durable goods are items meant to last at least three years. They include everything from computers to industrial machinery to refrigerators.U.S. manufacturing has struggled this year, in part because a weaker global economy has slowed demand for American exports. And businesses reduced their spending on machinery and equipment in the first quarter, holding back economic growth.The economy grew at a tepid 1.8 per cent annual rate in the January-March quarter and most economists expect growth slowed to a rate of 1 per cent or less in the April-June period. Figures for the second quarter will be released next week.Many economists are hopeful that growth is starting to pick up. Some predict growth at a 2.5 per cent annual rate in the second half of the year, aided by steady hiring and more consumer spendingThere are also signs that overseas demand is recovering. A survey of purchasing managers in the 17 countries that use the euro currency found that business activity expanded in July for the first time in 18 months. That adds to other evidence that the eurozone may be climbing out of recession.U.S. manufacturing output rose in June for the second straight month as factories cranked out more business equipment, autos and electronics, the Federal Reserve said last week.And a survey by the Institute for Supply Management, a trade group, found that factory activity expanded in June after shrinking the previous month. New orders and export orders rose, a positive sign for future growth. read more