Propane customers bear responsibility

first_imgCategories: Letters to the Editor, OpinionWe have all seen articles recently denouncing a local gas company because some propane heating customers are running out of gas due to the recent weeks of very cold weather.I’m not familiar with the business practices of this particular company, but gas companies in general seem to do a very good job of keeping their customers supplied gas. When a heating account customer first begins receiving gas service from a particular company, at least one (maybe two) #420 (100 gallon) tanks are installed at the customer’s location. At this time, the customer opts for company-owned or customer-owned inventory. If the inventory is company owned, the customer isn’t charged until the next delivery and the meter on the truck determines the amount of gallons used and payable by the customer. Usually, with auto-fill service, the company makes a scheduled, periodic delivery to “top off” the tank, assuring the supply of gas.  As the colder weather approaches, the gas company “steps up” the delivery schedule based on weather-service-determined “heating degree days,” thus assuring an adequate supply in the tank. This also allows the company to reorder and keep its main tank filled to meet the demand. With customer-owned inventory, the customer can either pay for a full tank of gas and go on auto-fill or  purchase gas as they feel is needed. Under the latter, the responsibility of having gas in the tank lies with the customer. Due to human nature and many times economics, the customer fails to order enough gas to keep him going through cold spells as we have experienced lately, thus running out of gas. The gas companies do what they can to respond to an onslaught of calls requesting immediate delivery, but they’re limited to the number of deliveries they can make in a day and, on the big scale, the supply of gas they have in their own tank. So let’s not jump to more unneeded state legislation when all that’s really needed is a little more awareness and cooperation from customers.Kenneth BensonCharltonMore from The Daily Gazette:Schenectady, Saratoga casinos say reopening has gone well; revenue down 30%EDITORIAL: Beware of voter intimidationEDITORIAL: Urgent: Today is the last day to complete the censusEDITORIAL: Find a way to get family members into nursing homesFoss: Should main downtown branch of the Schenectady County Public Library reopen?last_img

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